The Naples Elite Experience (“NEX,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide to us, including information provided when you opt in to receive SMS/text messages from The Naples Elite Experience.

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INFORMATION WE COLLECT

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When you contact The Naples Elite Experience or opt in to receive SMS messages from us, we may collect information including:

• Your name
• Your telephone number
• Your email address
• Information you voluntarily provide to us
• Your consent to receive SMS/text messages

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HOW WE USE YOUR INFORMATION

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We may use the information you provide to:

• Operate and provide our concierge, lifestyle, and estate-management services
• Respond to inquiries and requests
• Communicate with prospective and existing clients
• Provide customer care and support
• Send SMS/text messages that you have consented to receive
• Provide service-related updates, scheduling information, confirmations, and other communications related to your relationship with The Naples Elite Experience

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DATA SHARING AND SMS PRIVACY

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Customer information is not shared with third parties for promotional or marketing purposes.

Mobile opt-in information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

Mobile opt-in data and consent will not be sold, rented, or shared for third-party marketing purposes. Any other information-sharing provisions contained in this Privacy Policy exclude SMS opt-in and consent information.

We may disclose information when reasonably necessary to operate our business, provide requested services, comply with applicable law, protect our legal rights, or work with service providers acting on our behalf, subject to appropriate privacy protections.

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SMS MESSAGING PROGRAM TERMS & CONDITIONS

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By opting in to receive SMS/text messages from The Naples Elite Experience, you agree to the following terms:

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1. Program Description

The Naples Elite Experience SMS messaging program provides customer care and service-related communications. Messages may include responses to inquiries, client support, scheduling and appointment information, service coordination, confirmations, updates, and other communications related to services requested from The Naples Elite Experience.

SMS messages will be sent from (239) 230-0999.

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2. Message Frequency

Message frequency varies depending on your interactions with The Naples Elite Experience and your communication and service needs.

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3. Message and Data Rates

Message and data rates may apply to messages sent to or received from The Naples Elite Experience. Contact your wireless carrier if you have questions regarding your text or data plan.

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4. Opting Out

You may cancel SMS messaging at any time by replying STOP to the phone number from which you received our messages.

After you send STOP, you will receive a confirmation message indicating that you have been unsubscribed. After that confirmation, you will no longer receive SMS messages from us unless you subsequently opt in again.

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5. Help

If you experience issues with our messaging program, reply HELP for assistance or contact us at:

concierge@thenapleseliteexperience.com

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6. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

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CONSENT TO RECEIVE SMS MESSAGES

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Consent to receive SMS/text messages is not a condition of purchasing any goods or services from The Naples Elite Experience.

You may withdraw your consent at any time by replying STOP.

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CONTACT US

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If you have questions regarding this Privacy Policy, our SMS messaging practices, or your personal information, please contact:

The Naples Elite Experience
Naples • SWFL

Email: concierge@thenapleseliteexperience.com
Phone: (239) 230-0999

© 2026 The Naples Elite Experience. All rights reserved.